Payment & Shipping

Payment, Pricing & Promotions

Prices are displayed in USD, CAD, or EUR for your convenience. However, all orders are charged in USD at checkout. Prices are subject to change without notice.

If an item you purchased at full price goes on sale within 14 days, we offer a one-time price adjustment refund upon request.

Product availability shown on the site is an estimate and may change during checkout as inventory is updated in real-time.

Payment Methods

We accept all major credit cards and PayPal.

Shipping Fees

Flat-rate shipping applies to all orders and will be calculated at checkout.

Shipping & Delivery

We ship worldwide. All orders are packed with care to ensure your items arrive safely and on time.

USA Customers

Orders are shipped via FedEx or USPS with tracking. All shipments are sent DDP (Delivered Duty Paid) — no extra customs fees. Standard delivery: 5–10 business days.

Canadian Customers

Orders ship via Canada Post with tracking. Standard delivery time is 5–10 business days.

EU Customers

Orders ship via DHL Global Mail and are delivered by your local postal service. Delivery is typically 5–10 business days. Duty delivery paid, no extra fees.

Order Processing Time

Orders are shipped within 1–3 business days. You’ll receive a shipping confirmation with tracking once dispatched.

Please double-check your shipping address before placing your order. We are not responsible for delays or losses due to incorrect addresses. Reshipping fees are the customer’s responsibility.

Weather & Product Conditions

In warm climates, body and hair butters may arrive melted. This only affects appearance — refrigerate to solidify if needed.

In colder climates, semi-solid oils may arrive hardened. Warm the bottle in hot water or store in a warmer space to liquify naturally.

Canadian Taxes

Customers in HST-participating provinces will be charged applicable HST rates:

  • New Brunswick – 15%
  • Newfoundland & Labrador – 15%
  • Nova Scotia – 15%
  • Ontario – 13%
  • Prince Edward Island – 15%

Other provinces (AB, BC, MB, QC, SK, YT, NU, NT) will be charged 5% GST only