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Customer Service

Shipping & Delivery
Flat rate shipping $10.00 CANADA, $7.27 USA, WORLDWIDE SHIPPING.
CANADIAN customers. All orders will be shipped through Canada Post with a tracking number. Shipping time is 1-7 business days.
USA customers. USA orders shipped USPS First Class with tracking number. All orders US$800 and under are tax and duty free, and will be shipped by USPS first class or priority service from Niagara falls, USA. Standard delivery from 3-7 business days.
INTERNATIONAL customers. All orders will be shipped by air to the respective national postal service. Shipping time is within 7-15 business days.
Any additional Customs and taxes as levied by your customs and postal carrier is the buyer's responsibility.
Pending payment approval your order will be sent to our order fulfillment center for shipping. Completed orders usually ship within 1-2 business day. A separate shipping confirmation message will be emailed to you once your order has actually shipped.
Be sure to double check your address, we are not responsible for any lost or delay if your address is incorrect. The buyer is responsible for the cost of reshipping the order.
In warmer climates the body and hair butters may arrive to you melted. This only affects the appearance of the product, but does not affect the product itself. If this is a problem to you, stick it into the refrigerator until it hardens.
In colder climates semi-solid oils will arrive to you in solid form. This is the natural state of the oil and there is nothing wrong. When you are ready to use it, stick the bottle into warm water until it softens or store it in a warmer area.
Privacy & Security
"Best Natures" absolutely will not violate your privacy by selling or trading your information, your personal information will remain strictly confidential. The only information we will collect is the information necessary to complete your order. Before your payment method is completed your name, address and email will be requested, this is used for shipment purposes only. All your transactions are processed using secure payment system "Paypal". It makes you shopping not only quickly, but securely. We never store credit card numbers anywhere on our servers, and because of this, your order is charged at the time of purchase, not the time of shipment. This keeps your credit card information in the hands of Paypal, not us.
Returns & Replacements
If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Due to the nature of our products we can only accept returns if the product is un-opened and in its original package. We cannot accept returns for any item with a broken seal or that has been used. Return shipping costs are your responsibility unless the item is damaged or defective. Note: Shipping charges cannot be refunded. Please allow us 10-14 days once we have received your return to process and credit your credit card.
Payment, Pricing & Promotions
Prices are in US dollars and your order will be charged in US dollars. Prices are subject to change however we offer a one-time (single order) refund or adjustment on items purchased within 14 days where by the price of the item was regular price. Availability displayed on our product pages may change after you have completed the checkout process, as it is during this time that our system obtains updated inventory levels for the product(s) you have selected. Availability displayed on our web site is only an estimate, and is subject to change.